Mitundu Yoposa 10 ya Great Hotel Service

Malo opangira nyenyezi zisanu amakhala motere mwa kuchita zinthu izi kwa alendo

Great Hotel Service Ndizimene alendo Akukumbukira, Osati Mapepala Amtengo Wapatali

Ambiri oyenda bwino amakhulupirira kuti utumiki wa hotelo umapangitsa kusiyana pakati pa hotelo yabwino kwambiri ndi hotelo yosakumbukika. Koma nchiyani chomwe chimapanga utumiki wapamwamba wa hotelo wamakono ?

Wothandizira alandire Eric Weiss wa Service Arts Inc. anathandizira kufotokozera za hotelo ya hotelo yomwe mungawerenge apa. Eric amanena kuti malonda a hotelo "ndiwo mabungwe akuluakulu a anthu." Onani ngati malingaliro a Eric a hotelo ya hotelo amakuchititsani kuona malo anu atsopano.

Ndiyeno onani zinthu zina zoopsya: machitidwe oipa a hotelo omwe timadana nawo .
Ndipo ngati mungathe kutenga izo, 12 "amauza" zomwe zikutanthauza kuti munthu wodalirika woyendayenda ndi ... kwenikweni ... osati .

• 01 pa 10

  Bwana Ali Ponseponse

  Wopezeka Mtsogoleri Wonse wa Hotelo kapena Meneja Wokhalamo

  Ofesi imakhala ndi mtsogoleri wamkulu - wothandizila kapena wothandizira - amene ali pamalo osasungidwa mu ofesi kapena kuganizira pa bizinesi ya msonkhano. Bwana ayenera kukhalapo, kupezeka, ndi umboni.

  Ayenera kukhala pansi ndikupereka moni kwa alendo ndikuyika nkhope pa hotelo. Wogwirizanitsidwa, wodzipereka, payekha utumiki wa hotelo akuyamba pamwamba ndikuyika mawu kwa hotelo yonseyo.

• 02 pa 10

  Munthu Wangwiro

  Omwe Amagwira Mtima Mwaumtima ndi Odzipereka

  Kuti ndikhale wamkulu, hotelo imafuna gulu - onse otsogolera ndi ogwira ntchito kutsogolo - ndi nzeru zamaganizo. Izi zikutanthawuza anthu osamvetsetseka kuzindikira, chifundo, ndi chenicheni.

  Pali mawu oti "kuchereza alendo," omwe amapitirira kuposa kusangalala. Izi ndi zofunika, komatu ndi zachibadwa, chifundo, chisangalalo, ndi joie de vivre. Munthu yemwe mwakachetechete amachititsa alendo kukhala omasuka ndi ofunika.

  Wofumba wamkulu wa hotelo ya nyenyezi zisanu akuganiziranso zinthu. Iye ali ndi lingaliro lofunika kwambiri, samalirani mwatsatanetsatane, zowona, zotsatila ndi zogwira mtima. "

  Mungathe kuwira zonsezi ku funso: kodi mlendoyo amamva kuti hotelo ya hotelo imamuganiziradi? N'zomvetsa chisoni kuti ndinganene kuti izi zimachitika 10 peresenti ya nthawiyi.

• 03 pa 10

  Easy Checkin ndi Checkout

  Wokondedwa, Wokondedwa, Wothamangira M'kati

  Kufufuziridwa kuyenera kukhala munthu payekha, mofulumira, moona mtima, komanso mokwanira. Ndimakonda anthu omwe akuyenda mofulumira akuyendera alendo mofulumira kudzera pa iPad, monga ku Nobu Hotel Caesars Palace ku Vegas.

  Ulendo woyamba woyendera alendo ndi hoteloyo ndi valet, doorman, ndi bellman. Ogwira ntchitowa ayenera kuyankhulana "kulandila," m'mawu, kumwetulira, ndi thupi. Ayenera kukhala okondwa kutumikira alendo, osati kuyankhula kwa nsonga ... kapena, monga m'mabwalo ena ogulitsira mabasiketi, akutsutsa mwakachetechete, zovala zanu, katundu wanu, galimoto yanu.

  Malinga ndi bellboys, katunduyo ayenera kuperekedwa m'chipinda chanu mkati mwa mphindi khumi. Nthawi.

  Malo ogwirira alendo ambiri komanso otsogolera ...
  Pangani mlendo kukhala wofunika kwambiri kuposa kompyuta, ndi kuwonana maso mwamsanga. Mlembiyu ndi wothandiza pamene ali payekha komanso akugwira ntchito. Iye samapereka "Wowona bwanji ?," koma moni wochereza alendo: "Mwalandiridwa / Madzulo abwino / Ndibwino kuti ndikhale pano / Ndizosangalatsa." Wofesiyo amavomereza kuti malo opangira malo ndi phokoso lachisangalalo (Malo osuta fodya? Chithunzi chatsopano? Galu / ana / osunga mbalame pafupi?) Iye ndi wochenjera. Dzina la mlendoyo ndi nambala ya malo oopsya sayenera kuyankhulidwa.

  Ngati pali vuto, kaya nthawi ya checkin kapena kamene mlendo adawona chipinda, ofesi yoyenera iyenera kukhala yokonzeka ndi yofunitsitsa kuthana ndi vutoli, palibe funso lofunsidwa.

  Checkout iyenera kukhala yabwino komanso yosavuta momwe zingathere. Payenera kukhala njira yosonyeza. Ndipo / kapena mlembi ayenera kukhala wokondwa kuti apite nawo payekha, mwachangu.

• 04 pa 10

  Kulingalira ndi Mayina

  Dzina Lanu: Zabwino Kudziwa, Zoipa Kufalitsidwa

  Kudziwa mayina a alendo ndi chinthu chabwino, ndipo kumapangitsa mlendo kukhala wofunika. Koma alendo ayenera kutchulidwa ndi dzina moyenera komanso mwanzeru. Maina otchuka m'malo mwa anthu onse akuthawa. Ikhoza kukhala vuto la chitetezo.

  Ndipo pamene abwana abwera kutsogolo akulengeza nambala ya chipinda cha alendo, mokweza ! Uku ndikutetezeka kwathunthu ndipo kardinali ndi tchimo lochereza alendo.

• 05 ya 10

  Onetsetsani, Musati Muyesere

  Mulole Mnyumbayo Akulimbikire

  Pali kulingalira kosasinthasintha pakati pa ntchito yogwira ntchito komanso yodzikuza. Mlendoyo ayenera kumverera mwalamulo osati kulamula.

  Antchito a nyumba sayenera kuganiza kuti amadziwa kukoma kwa mlendo - ngakhale mlendo wokhazikika. Antchito ayenera kufunsa mafunso, kupereka zomwe mungasankhe, ndi kulola mlendo kusankha.

• 06 cha 10

  Zosangalatsa zamakono

  Zokonzeka Zowonongeka, Zowakomera kwa Alendo Oyeretsedwa

  Masiku ano, njira imodzi kuti hotelo ikhale yosiyana ndiyomwe ikusankhira zinthu zam'chipindamo komanso muzipinda zam'chipinda. Mawu oterewa ayenera kukhala othandiza, okoma, osiyana, ndi am'deralo ngati kuli kotheka. Palibe chocheperapo kapena kuchepetsa ngodya.

  Hoteloyi iyenera kupereka zonse zofunika paulendo wa xury. Izi zimaphatikizapo zofunika monga dalaivala ndi malo osungirako; chokhala ndi chitetezo cha mkati; zodzikuza; madzi osungira madzi; Zovala ndi zithunzithunzi zomwe zimapita kupitirira zoyera zoyera; iPhone dock kapena njira ina yosewera nyimbo yanu.

  Ndikuyang'ana katundu wokonzedwa ndi maofesi omwe amasonyeza kukoma mtima ndi ulemu. Kukhudza pang'ono kumene kumapitirira kuposa kawirikawiri, ndipo ndiko kwanuko. Mwachitsanzo, mahoteli ambiri apamwamba amapanga nsapato zanu usiku wonse. Ku Hotel Halekulani ku Waikiki, Honolulu, nsapato zanu zowala zimabweretsedwa kwa inu mu bokosi la nsungwi.

  Aliyense amapereka chokoleti. Ndimawakonda kuti azitha kuchita nawo - ma truffles akulu, osankhidwa osati chifukwa chakuti amaimira malo omwe akupita. Maluwa okongola osati m'chipinda chokha, koma pa tray yanu yamkati. Chipatso chokhala ndi zipatso zokoma, zokoma. Lipoti la nyengo, lobweretsedwa ndi ndakatulo yabwino kapena yosindikizidwa bwino. Mwatsopano, osati mankhwala opangidwa ndi misa, chiweto chimachichitira mukangoyang'ana ndi chiweto chanu.

  Izi ndizinthu zopanda kukambirana: zojambula zokongola, zaulere, zolaula maola 24 ndi zida za dzina; ngati malo alola, dziwe lopulumutsa; wifi wodalirika (ino si malo oti mupindule). Ndimayang'ananso njira zosiyanasiyana zodyera; malo osungirako malonda ndi zipinda za misonkhano ndi gratis printouts; ndi-ndi-concierge yemwe amadziwa zambiri kuposa inu; ndi ndondomeko yowakomera pakhomo.

  Zida zamaphatikizidwe ndi ubweya ndizovuta kwambiri kwa anthu ambiri oyenda bwino. Sakusowa kukhala osiyana kwambiri, koma osankhidwa mosamala, ndi zofunika tsiku ndi tsiku monga Q-tips, mankhwala a mano, ndi lumo komanso zinthu zosamba.

  Yabwino toiletries ikanakhala mzere wogulitsa; Komanso zabwino ndizoona zamtengo wapatali monga Bulgari, Penhaligon, Acqua di Parma, kapena Hermes. Ndipo osagwiritsa ntchito kamodzi kokha koma mabotolo apanyumba akuyenda pa 3.4-oz. kunyamula katundu. Oyendayenda okongola amadziwa pamene mahoteli akudula ngodya ndi mahatchi otsika mtengo .

• 07 pa 10

  Service Room Room

  Kumeneko Kukhoza Kuwala Kwambiri: Malo Opangira Malo

  Pali kusiyana kwakukulu kuno. Utumiki wa makamuri ukhoza kukhala wokondweretsa ndi wokometsera, kapena chidziwitso ndi zina-zomwe.

  Chimene chimapangitsa kusiyana:
  Mndandanda wa utumiki wa chipinda chomwe chimamveketsa bwino mbale iliyonse, popanda kulingalira, palibe zodabwitsa.
  Ogwira ntchito pafoni akuphunzitsidwa kuti azilemba molondola ndikuyankha mafunso alionse.
  Nthawi: yobereka pamene walonjezedwa; ndipo osapitirira mphindi makumi atatu zapadera kuti muyambe kukonzekera.
  Seva ikugogoda ndikufunsa komwe angakhazikitse, ndikupempha nthawi yobwerera.
  Kuwonetsera kokondweretsa kumapangitsa kusiyanitsa pakati pa nyenyezi 4 ndi msonkhano wa chipinda cha nyenyezi zisanu. Ndikufuna mapepala abwino ndi china, ndi zitsulo, ndi maluwa a hothouse mu vaseti ya siliva.
  Pamene ntchito ikuchotsedwa, ngolo iyenera kubweretsedwa kumalo osungirako ntchito, osasiyidwa mu holo.

• 08 pa 10

  Kusamalira Nyumba Zosavuta

  Kudzikuza Kukupezeka

  Antchito oyang'anira nyumba, pokhala ndi luso lapadera ndi olipidwa, antchito a hotelo amatsutsana kwambiri ndi maphunziro. Koma iwo akhoza kupambana, ndipo amishona abwino kwambiri a hotelo amanyada kwambiri muzochita zawo. Ichi ndi ntchito yowondomeka kwambiri, ndipo kusiyana kuli muzomwezi.

  Antchito abwino kwambiri oyang'anira nyumba ndi osamala kwambiri. Amapanga ukonde woyeretsa - kuphatikizapo malo ngati pansi pa kama.

  Iwo akhoza kukonzanso zinthu pang'ono, koma sayenera kusuntha katundu wanu. Ndipo iwo sayenera kuchotsa chirichonse pokhapokha atakhala mu zinyalala kapena kubwezeretsamo kabini. Iwo sayenera kuchotsa nyuzipepala, mabotolo amadzi opanda kanthu, kapena matumba ogula. Zimakwiyitsa pamene mtsikanayo akuchotsa lumo, kapu, kapena kapu yosasunthika.

  Kusunga nyumba kumayenera kudziwa mapulogalamu a hotelo ya hotelo ndi alendo "osatsegula" zilakolako. N'zomvetsa chisoni kuti izi sizikuchitika konse. Ngakhalenso anthu osamalira nyumba sangakhale ndi malo okhala ndi njala ngati madzi a Santa Fe omwe amadzaza madzi osamba osagwiritsidwa ntchito kuti awatsuke.

  Kusunga nyumba kuyenera kukhala chete. Hotelo imalephera ngati kukambirana kwa eni nyumba kumadzutsa mlendo, kapena ngati atsikana amatha kumvetserana kapena kusewera TV kapena wailesi m'chipinda.

• 09 ya 10

  Kudziwa Zomwe Amachita

  Kumaliza Masters a Hotel ndi Locale

  Antchito abwino a hotelo savala zovala. Onse ogwira ntchito pamwamba pa mlingo wa nyumba ayenera kudziwa chomwe chiri.

  Ayenera kuwuza mlendo kumene zonse zili mu hotelo: misonkhano, kudya, zosangalatsa. Ayenera kudziwa maola, milandu, ndondomeko.

  Ndipo antchito ayenera kudziwa bwino malo a hotelo ndi momwe angayendere. Ndikuthamangitsira mlendo kuti amve "Sindikudziwa" pamene ndikufunsa wogwira ntchito ku hotela za kayendedwe kameneko kapena zokopa. Maganizo a "si ntchito yanga" alibe malo mu hotelo yamakono.

• 10 pa 10

  Kugwirizana

  Utumiki wosasunthika uli ngati Symphony

  Ku hotelo yaikulu, ogwira ntchitoyi amawongoledwa bwino, ngati oimba. Zimayendetsedwa ndi GM, luso, komanso lodzipereka. Aliyense amadziwa ntchito yawo, momwe angachitire, momwe angagwirire ntchito ndi antchito ena, ndipo - chofunika kwambiri - momwe angawerenge mlendo aliyense.

  Mfundo yofunika kwambiri: cholinga cha hotelo ndicho kupanga zosaiwalika zomwe alendo omwe angafune kuti abwereze - ndikuwuza anzanu, ogwira nawo ntchito, ndi malo ogwiritsira ntchito pa intaneti. Inu mukudziwa utumiki wawukulu pamene inu muwupeza iwo; imamva kuti ndi yokongola komanso yosawerengeka, koma nthawi yomweyo imakhala yachilengedwe - njira zomwe ziyenera kukhalira.

  Pezani zambiri za Eric Weiss ndi zomwe amachita ku hotela, ndi njira zake zomwe zimakhala zosavomerezeka .