Maofesi akukhalabe osatha ndi ochenjera, koma osavuta
Sizowonjezera kuyesera pansi pano. Hilton, Hyatt, Marriott - alendo ochereza alendo adalowa pansi pa sitimayi. Kupita: tsogolo. Tikukondwera kuti osewera akupanga kusintha kwakung'ono kuti apangitse zowonongeka. Popanda kunyalanyaza umphumphu kapena chitonthozo cha utumiki wawo, maulendo ambiri a hotelo, maiko akunja ndi apanyumba, akung'onongeka modus operandi kuti athe kuchepetsa chilengedwe, kuchepetsa ndalama, ndi kulimbitsa mbiri yawo.
Apa ndi momwe iwo amachitira izo:
1. Perekani sopo yotayidwa
Siliyoni 2.6 miliyoni sopo saloledwa ku US tsiku ndi tsiku. Chiwerengero choopsya chophatikizanachi ndi chidziwitso chakuti matenda otsekula m'mimba, omwe angapewe ndi ukhondo wabwino, amachititsa anthu mamiliyoni 1.8 pa chaka, amavutika maganizo. Mabungwe monga Clean the World, mogwirizana ndi Global Soap, ayika awiri ndi awiri palimodzi kuti agwirizanitse zolakwika zopanda pake zomwe zimagwiritsidwa ntchito komanso kuthana ndi matenda okhudzana ndi ukhondo.
Sungani Dziko mwathunthu ndipo mophiphiritsira "limakweza bar" pa ukhondo wonse mwa kusonkhanitsa sopo zomwe zatayidwa kuchokera ku hotela ndikuzipereka kwa anthu omwe ali pangozi padziko lonse lapansi. Hilton anali malo oyambirira a hotelo mumakampani kuti agwire nawo ntchitoyi, ndi zina zambiri zotsatira. Onani mndandanda wa mahotela ogwira nawo ntchito ndi malo odyera.
2. Yang'anani kuyatsa
Pakhale kuwala! Komanso, musakhale ndi kuwala kosafunikira.
Ndimo momwe mawu akunenera, molondola? Maofesi akuchepetsa mphamvu zamagetsi ndikuchepetsa mavuto padziko lapansi poyang'ana magetsi ku malo awo. Chifukwa, tiyeni tikhale owonamtima, nthawizina pamene mukuyamba kuyenda, mumayiwala kutseka nyali. Mapulogalamu amatsutsana ndi kuthekera kwa alendo omwe amachoka magetsi tsiku lonse (kapena usiku wonse) pamene akugunda tauniyi mwa kukhazikitsa masensa komanso malo opangira magetsi.
Mwanjira iyi, magetsi amachoka pomwe munthu sakupezeka, kapena pamene pali kuwala kokwanira. Kupambana kwa bizinesi, chilengedwe, ndi woyang'anira wonyalanyaza.
3. Sungani kutentha kwa chipinda
Osatentha kwambiri, osati ozizira kwambiri. Chilichonse muyeso (kuphatikizapo moyenera). Pogwiritsa ntchito chipinda cha kutentha ndi kuonetsetsa kuti Kutentha ndi kutentha kwapakati sikukwera kwambiri kapena kutsika kwambiri (ndipo sizikuyenda nthawi yomweyo), mahotela angapangitse mwayi wokhala alendo omwe ali ovomerezedwa ndi Goldilocks. Ndipo kukhala wokhudzidwa ndi kutentha kumawononga zachilengedwe, komanso ndalama zomwe kampani ikugwiritsira ntchito.
4. Gwiritsaninso ntchito matayili
Pakhomo, kodi mumasamba kansalu yanu pamagetsi mukatha kugwiritsa ntchito? Chinthu china chokhudza kusangalatsa kokhala mu hotelo imatiyika mu tala-mindset yosiyana (yomwe imatchedwanso "towmindset"). Tiliwulo zambiri! Mu kukula kwakukulu kosiyanasiyana! Choncho ndikumveka bwino! Oyera kwambiri! Ndizochita zambiri, ndikuyesa kugwiritsa ntchito thaulo limodzi la thupi lanu, wina wa tsitsi lanu, ndi kamodzi kakang'ono kuti muumise pinky toe yanu ... ndi kupeza mwatsopano tsiku lotsatira. Koma monga oyendayenda osatha, tili ndi udindo woganizira zotsatira za zosankha zathu ndi zochita zathu. Udindo womwewo umakhala pa mahoteli osatha.
Ndipo pankhani yotsuka maulendo osachepera, mahotela akhoza kusunga madzi ambiri. Chinachake chosavuta ngati chizindikiro chochepa kupempha alendo kuti agwiritsire ntchito thalasi chawonetseredwa bwino. Kafukufuku wopangidwa kudzera mu Environmental Protection Agency a H20tel Challenge adapeza kuti kukhalapo kwa zizindikiro kupempha kubwereranso kukuthandizira, koma kuti mawu a zizindikirozi amakhudza kwambiri. Chochititsa chidwi, zizindikiro zopereka chiwerengero cha alendo angapo omwe akusankha kugwiritsa ntchito matayala amatsimikizira kuti ogwira ntchito akutsatira. Mpikisano wathanzi wathanzi ungakhale wabwino komanso wabwino kwa dziko lapansi.
5. Pewani kusintha mapepala tsiku ndi tsiku
Kumverera kwa kubodza pakati pa mapepala atsopano ochapa kumakhala kosangalatsa mukakhala ku hotelo. Koma kwa nthawi yayitali ndizofunika kuti mapepalawa azichapidwa tsiku lililonse?
Sitikuganiza choncho. Ndipo, monga izo zikugwiritsidwira ntchito, ngakhale anthu onse. Mahotela ambiri akutsuka kusamba mapepala masiku onse ochepa mmalo mwa tsiku lililonse. Ngakhale kuti magetsi ambiri a hotelo adzasintha mapepala tsiku ndi tsiku kwaulere pa pempho la mlendo, alendo ochepa okha amapempha ntchitoyi (osachepera 10% a alendo a Hyatt akupempha kusintha tsiku ndi tsiku). Koma ndithudi, nthawi zonse amasintha pakati pa makasitomala!
6. Kutaya zinyalala moyenera
50% ya zinyalala zopangidwa ndi hotelo zimatha kubwezeretsedwa kapena kugwiritsidwanso ntchito. Ndi alendo ambiri a hotelo omwe amapanga mapaundi awiri usiku, ndiwo maofesi ambirimbiri owonongeka omwe angakhale oyenerera bwino. Monga momwe tawonetseredwa ndi sopo, kulingalira kwakung'ono kumawunikira njira zambiri zomwe zingagwiritsirenso ntchito kapena kubwezeretsanso "zonyansa" zomwe zakhala zikuwonetseratu kuti zisalowe pansi. Chifukwa cha mitengo yowonjezereka pa kuwonongeka kwa zinyalala, ichi si chiganizo chokhalitsa chodabwitsa, ndicho chisankho chodabwitsa cha bizinesi. Kodi mukuwona chithunzi pano?
7. Pangani chikhalidwe chokhazikika cha kampani
Kuthamanga bizinesi yobiriwira kumakhudza anthu omwe ali olimbikitsa kuti agwiritse ntchito kusintha kwakukulu kosinthika kuti asunge pamodzi mwa njira yayikulu. Kupanga chitsimikizo kukhala gawo la chikhalidwe cha kampani ndi malo abwino opititsa patsogolo kuzindikira, kudera nkhaŵa, ndi kuyankha payekha za chilengedwe. Kupititsa patsogolo zizoloŵezi zobiriwira kuntchito, kukakamiza anthu kuchita zimenezi, ndi kuphunzitsa antchito pa chitetezo cha chilengedwe kumakweza kusintha kwakukulu komwe kungakhale chizoloŵezi. Ndi chikhalidwe chogwira bwino ntchito ku hotelo, mwayi wa antchito omwe akugwira nawo nyumba yosungirako zinthu komanso anthu omwe akukhala nawo miyoyo yawo akuwonjezeka.
8. Kugula mwachangu
Monga momwe oyendayenda ogwira ntchito amatha kupeza nthawi yofufuza ndi kuwonetsa zotsatira za zosankha zathu, komanso maofesi omwe timasankha. Njira yofunika kwambiri yopitiramo zobiriwira ndi kupanga mwachindunji komwe amapereka mankhwala, kuchokera ku chakudya kupita ku zinyumba. Otsogolera kulandira alendo moyenera amachokera kwanuko ndi mosamala. Pezani zambiri momwe mungasankhire malo opitilira .