Baltimore anali galimoto yoyamba mu dzikoli kuti ayambe kugwiritsa ntchito malo osungirako maulendo apamtundu wa 311 mu 1996. Asanakhazikitse malo ochezerako, Baltimore analibe chiwerengero cha foni cha nambala 7 poitana apolisi. Izi zinakakamiza nzika kuti ziitane 911 ku nkhani za apolisi zosautsa ndi zosadziwika ndipo zinalepheretsa kuimbira mofulumira mafoni kuti asafike mofulumira.
Mchaka cha 2001, Meya wotchedwa Martin O'Malley adayambitsa One Call Center, yomwe inakulitsa ntchito za 311 kupatulapo nkhani za apolisi ku misonkhano yonse.
Ndondomekoyi imagwiritsa ntchito mapulogalamu ogulitsa machitidwe a makasitomale omwe amalinganiza kufufuza zodandaula, monga kusweka kwa streetlight, ndi zotsatira pambuyo pa kuyitanidwa. Ndondomekoyi imatha kutumiza malamulo a ntchito mumzindawu kuti athetse vutoli.
Posakhalitsa Baltimore atayamba ntchito yake 311, Federal Communications Commision (FCC) inavomereza kugwiritsa ntchito nambala yonse m'dziko lonselo. Mizinda yambiri ndi yayikulu mizinda yonse ku United States ndi Canada tsopano ikugwiritsa ntchito ntchito zosiyanasiyana 311.
Maofesi Opezeka Kupyolera mu Bungwe la Caller 311 la Baltimore
Oyimira omwe amayankha maitanidwewo amatenga uthengawo mwachindunji kapena oyendetsa msewu molunjika ku dipatimenti yolondola. Mwachitsanzo, apolisi omwe sali odzidzimutsa monga kuwonongeka kwa katundu ndi madandaulo amveka amapita ku dipatimenti ya apolisi. Komabe, ogwira ntchito 311 a Baltimore amatenga zonse zokhudza nkhani zowonongeka kwa zinyama ndikuzifikitsa ku dipatimenti.
Maofesi ena omwe angapezeke kudzera mwa Baltimore a 311 ndi awa:
Apolisi (osati mwadzidzidzi)
Dipatimenti ya Ntchito Zachuma
Kusungunula
Malo ndi Zosangalatsa
Ofesi ya Maofesi a Constituent Services
Health Department
Nkhani Zili ndi 311
Zonsezi, dongosolo la 311 la Baltimore ndilopambana. Amapatsa nzika njira yabwino yolumikizana ndi boma lawo pamene akupereka mzinda zida zothandizira madandaulo ndi zotsatira.
Mchitidwewu uli ndi zolakwa zake, zomwe zimakhala nthawi zina nthawi yayitali ndi zina zocheperapo zokoma zokhudzana ndi makasitomala.
Cholakwika china (ngakhale kuti sichikhala ndi vuto ndi kufufuza kwa Global Positioning System (GPS) ndilofunikira kuti munthu wotumiza malo adziwe adiresi yeniyeni yoyambitsa pempho. Mwachitsanzo, ngati muli mu paki yaikulu ndipo mukuwonetsa msewu wodutsa mumsewu, simungathe kudziwa adiresi yanu yeniyeni. M'mbuyomu, 911 anali ndi vuto lofanana, ndi kutumiza kutumiza thandizo kumalo omwe siali enieni, komanso kwakhazikika ndi kufufuza GPS.
Malangizo Ogwiritsa Ntchito 311
Nazi njira zina zomwe mungatsimikizire kuti nkhani yanu inagwiritsidwa ntchito mosamala mukamaitana 311:
- Lankhulani momveka bwino. Musangouza woyendetsa chimene vuto liri. Muuzeni zomwe mukufuna kuti muchite.
- Tenga nambala yotsimikizira. Ngakhale kuti nthawi zambiri zimakhala zosokoneza, onetsetsani kulemba nambala ngati pali mwayi uliwonse kuti muzitsatira zodandaula, kapena simungathe kupeza dipatimentiyo kapena kukuthandizani.
- Ndiyimbileninso. Ngati nkhani yanu isanayankhidwe panthawi yake, onetsetsani kuti (ndi anansi anu) mubwereranso kuti muwone momwe mulili. Malipoti ambiri angathandize kusunga nkhaniyi pamoto woyambirira ndikukhazikitsa mofulumira kwambiri.