Kupititsa Bwino Kwambiri
United Airlines linatulutsa lipoti lero lomwe likulonjeza kuti lidzasintha tsamba latsopano momwe likuyendetsa anthu okwera bumping chifukwa cha kuchotsedwa kwa Dr. David Dao pa ndege 3411 pa April 9, zomwe zinachitika padziko lonse lapansi.
"Wogula malonda onse akuyenera kuchitidwa ndi ntchito zabwino kwambiri komanso ulemu ndi ulemu," adatero United CEO Oscar Munoz.
"Masabata awiri apitawo, talephera kukwaniritsa zomwezo ndipo timapepesa kwambiri. Komabe, zochita zimalankhula mokweza kuposa mawu. Lero, tikutenga konkire, kuyesetsa kuchita zinthu moyenera ndikuonetsetsa kuti palibe chomwechi chiti chichitike. "
Zotsatira zake, United akuti zidzasintha kusintha kwakukulu kwa "10" momwe zimathamangira, kumatumikira ndi kulemekeza makasitomala ake. Ali:
Lembetsani kugwiritsa ntchito malamulo kumalo otetezeka ndi chitetezo chokha.
Osati makasitomala atakhala pa ndege kuti apereke mpando wawo mosasamala pokhapokha chitetezo kapena chitetezo chiri pangozi.
Kuwonjezera malingaliro a makasitomala othandizira kuti mwadzidzidzi amalekerere kukwera mpaka $ 10,000.
Akhazikitseni gulu logwiritsa ntchito makasitomala kuti apereke zothandizira zothetsera mavuto monga kugwiritsa ntchito ndege zowonongeka, ndege zina kapena maulendo apansi kuti atenge makasitomala kumalo awo omaliza.
Onetsetsani kuti magulu amatha kukwera ndege pamapeto mphindi 60 asanachoke.
Perekani antchito ndi maphunziro ena apachaka.
Pangani dongosolo lapadera lopempha odzipereka kuti asinthe mapulani.
Kuchepetsa kuchuluka kwa overbooking.
Limbikitseni ogwira ntchito kuthetsa mavuto a makasitomala panthawiyi.
Chotsani tepi yofiira kutayika matumba mosalekeza potsatira ndondomeko "yopanda kufunsa" pa katundu wonyansa.
Zina mwa ndondomekozi zidzakhala zothandiza nthawi yomweyo, zina zidzatulutsidwa kunja kwa 2017.
Henry Harteveldt, katswiri wamakampani oyendera maulendo ku San Francisco-based Based Atmosphere Research Group, amachita kafukufuku ndikuyankhula nthawi zonse zokhudzana ndi zoyendetsa ndege. "Nditawerenga lipotili, ndinaona kulapa ndi kulakwa komwe kunatengedwa. Ichi ndi kampani yomwe ili ndi mutu wake itapachikidwa pansi, ndikudziŵa bwino lomwe vutoli ndi zotsatira zake zoipa zomwe zakhala zikuchitika, kotero ndikuyamikira United chifukwa cha izi. "
Koma sikungapeweke kuti patapita nthawi, United idzapeza kuti pali zinthu zina zomwe zidzafunikire kufufuza kuti zitheke kusintha, adatero Harteveldt. "Imodzi mwa mafunso omwe ndili nawo ku United yathera pa kugwiritsa ntchito apolisi. Mu lipoti lake, adanena kuti sangapemphe lamulo koma kupatula chitetezo ndi chitetezo, koma kodi mumalongosola bwanji? "Adatero. "Kodi ndegeyo imasankha liti kuti mzerewo uwoloke ndipo mumaufotokoza bwanji? Ndikumvetsa zolinga za United, koma ndikuda nkhawa kuti pangakhale zofunikira zowonjezera pamenepo. "
Harteveldt amawona lipoti ngati kayendetsedwe ka ndege yoyamba pa momwe ikugwirira ndege zowonongeka komanso zosamalidwa zopanda chidwi.
"Ine sindikuwona izi ngati masewera otsiriza. Ndipotu, ndimaziona ngati chilembedzero cha bungwe ndipo United akuyenera kuchita chimodzimodzi, "adatero.
Maphunziro atatu mwa khumiwo adayimirira Harteveldt. "Choyamba, United adalonjeza kuchepetsa momwe amapezera ndege," adatero. "Iyi ndi mpikisano waukulu kwa makasitomala ake ndipo zikutanthauza kuti padzakhala ndege zochepa kumene abwana akuyenera kufunafuna odzipereka kuti athetsere overbooking."
Chachiwiri, Harteveldt adatamanda United chifukwa chosintha malamulo ake poika anthu paulendo. "Pofuna kuti ogwira ntchito azithamanga paulendo wa mphindi 60 asanapite, zikutanthauza kuti antchito omwe ali ndi chifukwa chomveka chofikira komwe akupita adzakonzedwa asanayambe kukwera," adatero. "Zimapatsanso ogwira ntchito komanso okwera magalimoto kukhala otetezeka ndipo amalola opita kuchipatala kuti azitha kuyendetsa ndege pomwe pali anthu ambiri kuposa mipando."
Chachitatu, ndi bwino kuti United idzayendetsa ndalama zamakono zogwiritsira ntchito akatswiri ndi alonda kuti aziyendetsa zochitika zawo, "anatero Harteveldt. "Pazochitika za okwera ndege, adzalandira zidziwitso nthawi zonse zolembera, webusaiti, kudzera pa mafoni ndi pa kiosks pamene ndege zatha ndipo anthu odzipereka amafunika," adatero. "Ndipo othandizira pakhomo adzatha kuyendetsa bwino zinthu izi."
Kubwereza kukuwonetsa kuti zinthu zambiri zidapindula tsiku limenelo, Munoz adati. "Koma mutuwu ndi woonekeratu: ndondomeko zathu zimakhala ndi njira zomwe timayendera ndi njira zomwe zimasokoneza kuchita zabwino. Ichi ndi chosinthira tonsefe ku United ndipo chimasintha kusintha kwa chikhalidwe kuti tipeze ndege yabwino, yowonjezera makasitomala, "adatero. "Makasitomala athu ayenera kukhala pakati pa zonse zomwe timachita ndipo kusintha kumeneku ndi chiyambi chabe cha momwe tidzalandire chikhulupiliro chawo," adatero.
Koma Harteveldt akuyembekeza kuti okwera ndege azikhala osakayikira komanso akudandaula za chilengezo cha United. "Ndikukhulupiriradi kuti United inalankhula izi ngati kuyesetsa kuti ndikhale wabwino. Koma zochitika zokhazokha ziwonetseratu anthu oyendayenda kuti United ndizofunikira kuyenda kuyenda, "adatero. "Zidzakhala kuti United igwirizane ndi malonjezano omwe apangidwa mu lipoti ili ndipo idzapambana pa nthawi iliyonse."
Mwamwayi ku United, ziribe kanthu zomwe zimachita, ziyenera kukhala zabwino kwambiri kawiri kuti ochita mpikisano awoneke ngati theka labwino, adatero Harteveldt. "Pali diso lakuda pafupi ndi logo ya United Airlines globe chifukwa cha zomwe zinachitika pa ndege 3411 ndipo zimatenga zaka kuti diso lakuda ilo liwonongeke," adatero. "Chabwino kapena ayi, United adzakhala pansi pa microscope."