Utumiki wa Hotel Wodabwitsa wa Ritz-Carlton, & How It Was Way

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Nanga bwanji za Hotel Service ya Ritz-Carlton Imapangitsa Osangalala Kukhala Odala?

Chifukwa chiyani Ritz-Carlton ndi Lamulo Loyendera Bwino

"Ine ndikukhala ku Ritz-Carton" ali ndi mphete yosinthika. Mtundu wa hotelo wa ku America uku, umasankhidwa ndi magulu a anthu oyenda bwino padziko lonse lapansi.
Werengani za The Ritz-Carlton ndikupeza kuti imapanga kukhala wapamwamba kwambiri kusankha ulendo .

Ritz-Carlton ndi hotelo yoyamba yapamwamba pozungulira. Koma mbali ziwiri za hotelozo zimasiyanitsa ndizinthu zina zamalonda zamakono:

Zolinga za Ritz-Carlton zakhazikitsidwa ndi Club Floor status, zomwe zimapatsa alendo kuti azikhala ndi ma Club Lounges ambiri omwe amapereka chakudya ndi zakumwa kozungulira nthawi zonse

Bungwe la Ritz-Carlton lapadera la alendo, likukhulupiliridwa ndi anthu ambiri okwera maulendo kuti apange malondawo. Pezani chomwe chikufotokozera utumiki wa hotelo wa nyenyezi zisanu .

Ntchito yotchuka ya Ritz-Carlton yakhala yayikulu pamsonkhanowu kuyambira pamene mtunduwu unayambiranso mu 1983. Ntchito yayikulu sikuti imangochitika. Zimatengera nthawi, chisamaliro, ndi chilakolako. Ntchito yayikulu ya hotelo sikumangokhala "mutu pamabedi." Ntchito yake ikupambana kukhulupirika kwa alendo powachitira mwachikondi ndi mwaulemu.

Ritz-Carlton akunena ntchito yake yovomerezeka momveka bwino m'malemba angapo. Ntchito iyi yamagulu osiyanasiyana imagwiritsidwa ntchito ngati zipangizo zophunzira kwa ogwira ntchito - ndipo imathandizidwanso poyera pa webusaiti ya Ritz-Carlton. Ntchito ya Ritz-Carlton ikuphatikizapo:
• Kudzipereka kwa nthawi yaitali ndi mtundu wa hotelo ndi nyumba iliyonse
• Kuunikira kowala (chifukwa antchito a hotelo amachokera ku General Manager)
• Kugwira ntchito ogwira ntchito zabwino: ochezeka, okondweretsa, odzipereka, omvera, ochita masewera komanso osokoneza mavuto
• Kuphunzitsidwa kwambiri ndi ogwira ntchito
• Kupititsa patsogolo ntchito, kuwongolera, ndi kuthetsa mavuto
• Kupindulitsa kwenikweni makasitomala-mapulogalamu okhulupirika

Manifesto ya Ritz-Carlton's Guest-Manifesto

Zindikirani kwa owerenga: zolembedwa pansipa, muzithunthu, zinalengedwa ndipo zimasungidwa ndi The Ritz-Carlton. Nkhaniyi ikupangidwira zosangalatsa ndi mauthenga owerenga a webusaiti. polemba zinthu izi, sakufuna kulengeza The Ritz-Carlton.

Kuchokera kwa The Ritz-Carlton: The Credo

The Ritz-Carlton Hotel ndi malo omwe chisamaliro ndi chitonthozo cha alendo athu ndi ntchito yathu yaikulu.

Tikukulonjeza kuti tipereke chithandizo chabwino kwambiri kwa alendo athu omwe adzasangalale nthawi zonse, osasamala, koma oyeretsedwa.

Chidziwitso cha Ritz-Carlton chimapangitsa kuti zikhale zowonongeka, zimapangitsa kukhala ndi moyo wabwino, komanso zimakwaniritsa zofuna ndi zosowa zosadziwika za alendo.

The Ritz-Carlton: Motto

Ku The Ritz-Carlton, "Ndife Ladies ndi Akuluakulu akutumikira Ladies ndi Akuluakulu." Chigamulochi chikuwonetseratu ntchito yowonongeka yoperekedwa ndi antchito onse.

Kuchokera kwa The Ritz-Carlton: The Employee Promise

Ku The Ritz-Carlton, Ladies ndi Gentlemen athu ndizofunikira kwambiri potumikira kwathu alendo.

Pogwiritsa ntchito mfundo za kukhulupilira, kukhulupirika, ulemu, kukhulupirika ndi kudzipereka, timalimbikitsa ndikulitsa luso kuti tipindule ndi aliyense ndi kampani.

Ritz-Carlton imayambitsa malo ogwira ntchito omwe mitundu yosiyanasiyana ndi yamtengo wapatali, umoyo wa moyo umakula, zolinga za munthu zimakwaniritsidwa, ndipo Ritz-Carlton Mystique imalimbikitsidwa.

Kuchokera ku The Ritz-Carlton: Nthambi Zitatu za Utumiki

1. Moni wochokera pansi pa mtima. Gwiritsani ntchito dzina la mlendoyo.
2. Kuyembekezera ndi kukwaniritsa zosowa za mlendo aliyense.
3. Muzigwirizana. Tulukani bwino ndikugwiritsa ntchito dzina la mlendoyo.

Kuchokera ku The Ritz-Carlton: Makhalidwe Abwino: Ndine Wodala Kukhala Ritz-Carlton

1. Ndikumanga maubwenzi amphamvu ndikumanga alendo a Ritz-Carlton moyo.
2. Nthawi zonse ndimamvera zokhumba ndi zosowa zomwe alendo athu akufuna.
3. Ndimalimbikitsidwa kuti ndipangire zochitika zapadera, zosaiŵalika komanso zakuchitikira kwa alendo athu.
5. Ndamvetsetsa udindo wanga pokwaniritsa Zowona Zowona Zowona, kulumikiza Zolemba za Community ndikupanga The Ritz-Carlton Mystique.
5. Ndimapitiriza kufunafuna mipata yowonjezera ndi kukonzanso zochitika za Ritz-Carlton.
6. Ndili wanga ndipo nthawi yomweyo ndimathetsa mavuto a alendo.
7. Ndimapanga malo ogwira ntchito pamodzi ndi ntchito yothandizira kuti pakhale zosowa za alendo komanso wina ndi mzake.
8. Ndili ndi mwayi wophunzira ndikukula.
9. Ndikugwira nawo ntchito yokonzekera ntchito yomwe yandigwira ine.
10. Ndimasangalala ndi maonekedwe anga, chinenero ndi khalidwe langa.
11. Ndikutetezera zachinsinsi ndi chitetezo cha alendo, ogwira nawo ntchito komanso zinsinsi za kampani ndi katundu.
12. Ndili ndi udindo wa machitidwe osayera opanda ungwiro ndikupanga malo otetezeka komanso osavulaza.

Chotsatira: Werengani ndemanga zazomwe zimakondweretsa ku International Ritz-Carlton Hotels

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Werengani Mapiri a Ritz-Carlton pa malo

Mapazi a Ritz-Carlton Awonetsedwa Mu-Kuzama pa:

• Ritz-Carlton, Fort Lauderdale ku Florida
• Ritz-Carlton, Bachelor Gulch m'mabwinja a ku Canada
• Phulay Bay, Reserve la Ritz-Carlton ku Thailand
• Ritz-Carlton, Malo Odyera a Gombe la Dove ku Arizona

Pezani zambiri pa webusaiti ya Ritz-Carlton; pulogalamu yam'manja; pa Facebook ; pa Twitter (@RitzCarlton); pa YouTube; mwafoni kuchokera ku US ndi Canada: 800.542.8680.